Key Account Manager

Key Responsibilities:

• Manage and develop relationships with assigned key accounts, acting as the primary point of contact.

• Understand clients’ logistics requirements and provide tailored solutions across air, sea, and road freight.

• Negotiate rates, contracts, and service level agreements to maximize profitability and client satisfaction.

• Identify growth opportunities within existing accounts and proactively expand services.

• Collaborate closely with operations, documentation, and finance teams to ensure smooth execution of shipments.

• Monitor account performance, track KPIs, and prepare regular reports for management.

• Resolve client issues promptly, ensuring a high level of service and long-term partnerships.

• Stay updated on industry trends, market conditions, and competitor activities to advise clients effectively.

Qualifications & Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.

• Minimum 3–5 years of experience in freight forwarding, logistics, or supply chain management.

• Proven experience managing key accounts and building strong client relationships.

• Strong negotiation, communication, and interpersonal skills.

• Commercially minded with a results-driven approach.

• Proficiency in MS Office; experience with TMS (Transportation Management Systems) is a plus.

• Ability to travel occasionally for client visits and industry events.