Key Responsibilities:
- Manage end-to-end ocean import operations, including coordinating shipments, tracking cargo, and ensuring timely delivery.
- Prepare and process all necessary import documentation, including bills of lading, customs declarations, and delivery orders.
- Liaise with carriers, freight forwarders, and customs brokers to ensure smooth and compliant import processes.
- Monitor and update clients on shipment status, addressing any concerns or issues that may arise.
- Ensure compliance with all relevant regulations, including customs and import/export laws.
- Collaborate with internal teams to resolve operational challenges and improve efficiency in the import process.
- Handle invoicing, payment processing, and financial reconciliation related to import shipments.
- Provide exceptional customer service by promptly responding to client inquiries and resolving any import-related issues.
Qualifications:
- 2+ years of experience in ocean import operations, preferably within the logistics or freight forwarding industry.
- Strong knowledge of import documentation, customs regulations, and international shipping practices.
- Excellent communication and customer service skills, with the ability to effectively manage client relationships.
- Proficiency in using logistics and freight management software systems.
- Ability to multitask and manage a high volume of shipments in a fast-paced environment.
- Detail-oriented and highly organized, with strong problem-solving abilities.
- Knowledge of U.S. Customs regulations and procedures is a plus.