Ocean Import Specialist

Ocean Import Coordinator
Confidential – Global Freight Forwarder

Overview:

Drive the full-cycle management of ocean import shipments for a market leader in international logistics. This role requires high-level operational control, expert understanding of U.S. import regulations, and strong client communication skills. Execute and optimize every stage of the import process, ensuring service reliability and compliance across global trade lanes.

Key Responsibilities:

• Coordinate end-to-end ocean import files, including pre-alert receipt, ISF filing, customs clearance, and final delivery

• Manage communication with shipping lines, drayage partners, customs brokers, and clients to secure timely cargo release and delivery

• Review and process all import documentation, including bills of lading, commercial invoices, packing lists, and arrival notices

• Resolve exceptions, mitigate delays, and escalate issues using sound judgement and tactical problem-solving

• Ensure full compliance with FMC, CBP, and other regulatory requirements governing international ocean freight

• Provide proactive shipment status updates, milestone reporting, and solutions-focused support to clients and internal stakeholders

• Support commercial teams with rate requests, quoting, and customer onboarding as needed

Requirements:

• Proven experience in international ocean imports within a freight forwarding environment

• Advanced knowledge of U.S. customs procedures, ISF, and regulatory compliance

• Strong organizational, communication, and customer service skills

• Proficiency with TMS, CRM, and industry software platforms

• High attention to detail, process reliability, and ability to perform under pressure