Import Traffic Coordinator

Import Traffic Coordinator

About the Company

An established and independently operated international logistics provider is seeking an Import Traffic Coordinator to join its operations team. The company specialises in end-to-end supply chain solutions and international trade compliance, supporting a diverse customer base across global markets.

This organisation offers long-term stability, internal progression opportunities, and a collaborative working environment, with a strong focus on service quality, compliance, and operational excellence.

Role Summary

The Import Traffic Coordinator is responsible for managing day-to-day import traffic functions and supporting the wider customer service and operations teams. The role focuses on issuing delivery orders, dispatching shipments for final delivery, and proactively following up to ensure cargo is collected and delivered within required timelines.

Key Responsibilities

• Verify bill of lading details, piece counts, and container numbers against arrival notices and shipping documents

• Confirm shipment arrival status and release availability at ports or rail yards

• Monitor inland cargo movements to ensure containers are progressing to final destination

• Update ETAs within internal systems and tracking tools, including related notes where applicable

• Obtain and communicate pickup numbers to trucking providers, ensuring acknowledgement

• Issue delivery orders to carriers and confirm receipt in writing where possible

• Update internal systems with delivery order and dispatch details

• Coordinate port checks or clean truck requests when required

• Ensure cargo is removed from terminals or rail yards prior to last free day

• Verify delivery dates are accurately entered by carriers when required

• Obtain and record Proof of Delivery in line with client requirements

• Monitor daily reports related to missing or outstanding delivery orders

• Support customs examination processes, including coordination of payment where applicable

• Ensure approved demurrage guarantees are in place prior to cargo release

• Proactively advise customer service teams of any delivery delays so clients can be informed

Requirements

• 2–3 years of relevant experience within import traffic, logistics, or freight forwarding operations

• Strong written and verbal communication skills

• Excellent organisational, time management, and analytical abilities

• Comfortable working in a fast-paced, performance-driven environment

• Team-oriented mindset with a proactive and detail-focused approach

• Advanced working knowledge of Microsoft Excel, Word, and Access