Director of HR - Freight Fowarding (Mandarin Speaking)
Location: Remote
Reports to: Chief Operating Officer (COO) / Chief Executive Officer (CEO)
Role Overview:
The Director of HR will play a pivotal role in driving HR strategy to support the operational excellence and continued growth of a leading global freight forwarding company. This role is responsible for aligning HR initiatives with business objectives, ensuring the attraction, development, and retention of top talent in the Air & Ocean, Road Transport, and Warehouse & Distribution sectors.
Key Responsibilities:
- Lead the development and execution of HR strategies that align with the business objectives of freight forwarding operations, including Air & Ocean, Road, and Warehouse & Distribution logistics
- Oversee end-to-end recruitment processes, from talent acquisition to onboarding, focusing on the unique needs of logistics, transportation, and supply chain roles, ensuring a pipeline of high-quality talent
- Manage employee relations across the company’s global operations, providing guidance on conflict resolution and addressing HR issues promptly and professionally
- Develop and implement comprehensive performance management systems tailored to the needs of freight forwarding and logistics teams, ensuring alignment with KPIs, customer service standards, and operational excellence
- Lead the design and execution of compensation and benefits strategies that support retention and employee satisfaction within a highly competitive global logistics market
- Drive talent development programs, with a focus on leadership development, technical training (e.g., CargoWise, SAP), and succession planning for critical roles in logistics operations
- Ensure compliance with international labor laws, health & safety regulations, and industry standards specific to freight forwarding and logistics operations
- Partner with senior leadership on organizational design and change management initiatives, including M&As, ensuring smooth integration of HR policies and practices across geographies
- Oversee the implementation and integration of HR technologies (CargoWise, HRIS systems) to improve efficiency, streamline processes, and support data-driven decision-making
- Monitor HR metrics (e.g., turnover, employee engagement, time-to-hire) and report insights to senior leadership, recommending improvements to drive overall business performance
- Develop and implement diversity and inclusion initiatives specific to the logistics and freight forwarding industry
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s preferred
- 10+ years of experience in HR management, with a strong background in freight forwarding, logistics, or supply chain industries
- In-depth knowledge of HR best practices, labor laws, and compliance regulations specific to global freight forwarding and logistics
- Proven expertise in managing HR operations for Air & Ocean freight, road transportation, and warehousing teams in a fast-paced, high-volume environment
- Experience in leading organizational change initiatives, including talent acquisition, performance management, and workforce planning for global operations
- Strong proficiency with HR technology platforms such as CargoWise, SAP, and HRIS systems
- Excellent communication, leadership, and negotiation skills, with the ability to influence senior leadership and stakeholders
Benefits:
- Competitive salary and performance-driven bonuses
- Comprehensive benefits package, including health, dental, vision, and retirement plans
- Career development opportunities within a global, fast-growing logistics company