Station Manager

Overview

The Station Manager is responsible for the overall performance of the branch, leading Air and Ocean Freight operations, sales, customer service, finance, and compliance. The role focuses on driving revenue growth, operational excellence, profitability, and employee development.

Key Responsibilities

• Lead day-to-day branch operations across Air Freight, Ocean Freight, Customs Brokerage, Warehousing, and Domestic Transportation.
• Deliver branch revenue, GP, and EBITDA targets.
• Develop and execute the local commercial strategy alongside the sales team.
• Manage key customer relationships and resolve high-level operational issues.
• Oversee import and export operations, ensuring service quality and compliance.
• Drive operational efficiencies, KPIs, and continuous improvement initiatives.
• Manage branch budgets, P&L, forecasting, and cost control.
• Recruit, coach, and develop operational and commercial teams.
• Ensure compliance with customs regulations, TSA, FMC, CTPAT, and company policies where applicable.
• Build relationships with carriers, vendors, and strategic partners.
• Produce regular performance reports for senior leadership.

Requirements

• 7+ years' experience in international freight forwarding.
• Previous leadership experience as a Station Manager, Branch Manager, Operations Manager, or similar.
• Strong knowledge of Air Freight, Ocean Freight, and domestic transportation.
• Commercial mindset with experience growing revenue and GP.
• Strong understanding of freight forwarding operations, customs, and compliance.
• Experience managing P&L and branch performance.
• Excellent leadership, communication, and customer relationship skills.
• Experience with CargoWise or equivalent freight forwarding systems preferred.