Global Key Account Manager, Healthcare

Overview

We are seeking an experienced Global Key Account Manager to manage and develop strategic healthcare and life sciences customers across international markets. This role is responsible for growing existing business, identifying new opportunities, and ensuring the successful delivery of complex global logistics solutions.

Key Responsibilities

• Manage a portfolio of global healthcare and life sciences accounts.

• Develop strategic account plans to drive revenue growth and customer retention.

• Build relationships with key decision-makers across procurement, supply chain, and logistics.

• Coordinate with international operations, pricing, and product teams to deliver tailored freight forwarding and supply chain solutions.

• Lead commercial reviews, contract negotiations, and customer presentations.

• Identify new business opportunities within existing accounts and support new customer acquisition.

• Ensure service excellence by monitoring KPIs, resolving escalations, and driving continuous improvement.

Requirements

• Proven experience in Key Account Management within international freight forwarding or contract logistics.

• Strong background supporting healthcare, pharmaceutical, or life sciences customers.

• Knowledge of air freight, ocean freight, and value-added logistics solutions.

• Commercially driven with excellent negotiation and stakeholder management skills.

• Willingness to travel as required.

Preferred Experience

• GDP and healthcare logistics knowledge.

• Experience managing multinational accounts across multiple regions.

• Familiarity with CRM systems such as Salesforce.