Operations Manager

Employment: Full-time

Manage daily air and ocean freight operations, ensuring shipments move efficiently, customer requirements are met, and the team delivers consistent service and financial performance.

Responsibilities

• Lead import and export operations across air and ocean freight.
• Manage workloads, staffing, training and team performance.
• Oversee shipment execution, documentation, customs coordination and delivery.
• Resolve service issues, delays and escalations with customers and suppliers.
• Monitor operational costs, shipment profitability, billing accuracy and KPIs.
• Maintain relationships with carriers, agents, customs brokers and transport providers.
• Ensure adherence to applicable regulations, customer requirements and company procedures.
• Improve processes, productivity and service quality.
• Support sales with pricing, operational planning and customer onboarding.
• Report operational and financial performance to senior management.

Requirements

• Demonstrated operations experience within international freight forwarding.
• Previous responsibility for managing a team.
• Strong understanding of air and ocean freight, import and export procedures, and shipment documentation.
• Commercial awareness and experience managing costs and profitability.
• Strong organisation, communication and problem-solving skills.
• Experience using freight management systems; CargoWise experience preferred.
• Ability to manage competing priorities in a fast-paced environment.