Operations Manager - Houston, TX

Position Summary

An international freight forwarder is seeking an experienced Operations Manager to lead its Houston air and ocean freight operations. The role leads a team of operations specialists and is responsible for service quality, process, compliance and profitability across import and export shipments.

Key Responsibilities

• Lead, coach and develop a team of air and ocean operations staff
• Oversee day-to-day import and export operations, including project and breakbulk cargo
• Drive process discipline, KPIs and continuous improvement
• Ensure export compliance, documentation accuracy and timely invoicing
• Work closely with sales and customers to resolve issues and support growth

Requirements

• Several years of U.S. freight forwarding operations experience, with prior team leadership
• Strong job stability and a process-oriented approach
• CargoWise experience required
• Solid knowledge of air and ocean freight, customs and export compliance