Ocean Export Supervisor

Ocean Export Supervisor
DHL Global Forwarding | Houston, TX
Draft job description

Oversee day-to-day ocean export operations, coordinating the team to deliver accurate documentation, timely shipments and a high standard of customer service.

Key responsibilities

• Supervise ocean export shipments from booking through departure and final delivery, covering FCL and LCL movements.
• Coordinate with shipping lines, overseas offices, trucking providers and customers to keep shipments on schedule.
• Review export documentation, bills of lading and shipment instructions for accuracy and compliance.
• Manage team workloads, provide training and resolve operational escalations.
• Monitor shipment milestones and keep customers informed of delays or changes.
• Review shipment costs, supplier charges and invoicing to protect margins and billing accuracy.
• Identify improvements to service quality, productivity and operating procedures.

Candidate requirements

• Hands-on ocean export experience within freight forwarding.
• Previous supervisory or team leadership experience.
• Strong knowledge of ocean freight documentation, Incoterms and U.S. export procedures.
• Confident handling customer enquiries, carrier coordination and shipment exceptions.
• Strong organisation, communication and problem-solving skills.
• Familiarity with freight forwarding systems and Microsoft Office.