Key Account Manager

Key Account Manager, International Freight Forwarding

Location: Houston, TX

International freight forwarder seeking an experienced Key Account Manager to manage and develop strategic U.S. and global customer accounts.

Key Responsibilities

• Manage a portfolio of key international freight forwarding accounts.
• Act as the primary commercial contact for strategic customers.
• Develop existing accounts through increased volume, services and trade lanes.
• Coordinate air, ocean and domestic freight solutions.
• Manage RFQs, pricing reviews and contract renewals.
• Monitor account performance, service levels, revenue and profitability.
• Work closely with sales, operations and overseas offices.
• Lead QBRs and identify opportunities for account growth.

Requirements

• 5+ years within international freight forwarding or logistics.
• Proven key account or commercial account management experience.
• Strong air and ocean freight knowledge.
• Experience managing large or complex customer accounts.
• Commercial understanding of pricing, margins and account profitability.
• Strong customer relationship and stakeholder management skills.