Key Account Manager

Key Account Manager – Air & Ocean Exports — Miami, FL

Company Overview

A global freight forwarder is seeking a Key Account Manager – Air & Ocean Exports to join its Miami operations team. The company provides end-to-end logistics solutions across air, ocean, and ground transportation, including customs clearance, warehousing, and distribution. With an extensive international network, the business supports a diverse portfolio of global clients and operates with a strong focus on service quality and operational excellence.

The Role

A hands-on operational role responsible for managing key customer accounts while overseeing the execution of air and ocean export shipments from booking through to final departure. This position sits within a collaborative operations team and carries direct accountability for ensuring shipments are executed efficiently, compliantly, and in line with customer expectations.

Responsibilities

• Manage day-to-day operations for assigned key accounts across air and ocean export shipments

• Coordinate bookings, documentation, and shipment execution from pickup through final departure

• Ensure compliance with U.S. export regulations, including AES filings and customer-specific requirements

• Act as the primary point of contact for customers, providing proactive updates and resolving issues

• Troubleshoot operational challenges and implement corrective actions quickly

• Collaborate with internal teams including warehouse, dispatch, pricing, and compliance

• Maintain accurate shipment data and records within CargoWise

• Monitor shipment timelines and proactively address delays or service risks

• Support process improvements and help standardize operational workflows

• Build and maintain strong relationships with customers and internal stakeholders

Requirements

• Minimum 5+ years of experience in freight forwarding operations

• Strong operational experience in U.S. air and ocean exports (required)

• Import experience is advantageous

• Hands-on experience with CargoWise (required)

• Strong understanding of export documentation, AES filings, and regulatory requirements

• Ability to manage multiple shipments and priorities in a fast-paced environment

• Excellent problem-solving and decision-making skills

• Strong communication skills with both customers and internal teams

• High level of ownership and accountability

Location: Miami, FL
Type: Full-time, office-based