National Key Accounts

National Key Account Manager

Position Summary

Responsible for managing and growing a portfolio of strategic national accounts across Air, Ocean, Customs Brokerage, and domestic logistics services. The role focuses on building long-term customer relationships, increasing revenue, retaining existing business, and identifying new opportunities through a consultative approach. Working closely with operations, pricing, customer service, and senior leadership, the National Key Account Manager ensures exceptional service delivery while driving profitable growth.

Key Responsibilities

• Manage and develop relationships with strategic national accounts.
• Retain and grow existing business through regular account reviews and commercial planning.
• Identify cross-selling and upselling opportunities across the company's service portfolio.
• Lead contract negotiations, pricing discussions, and commercial renewals.
• Coordinate with operations, customer service, and pricing teams to ensure service excellence.
• Resolve customer issues and act as the primary escalation point.
• Monitor account performance, profitability, and customer satisfaction.
• Prepare forecasts, business reviews, and sales reports for senior management.
• Maintain accurate customer records and sales activity within the CRM.
• Stay informed on market trends, competitor activity, and industry developments.

Qualifications

• 5+ years' experience in freight forwarding, logistics, or supply chain account management.
• Strong knowledge of Air Freight, Ocean Freight, Customs Brokerage, and domestic transportation.
• Proven ability to manage high-value customer relationships and grow existing business.
• Commercially focused with strong negotiation and relationship management skills.
• Excellent communication, presentation, and organisational abilities.
• Experience using CRM systems such as Salesforce or Microsoft Dynamics is preferred.
• Willingness to travel nationally as required.