Key Account Manager

Job Title: Key Account Manager – Freight Forwarding

Location & Job Type: Inwood, NY | Full-Time, On-Site

Company Overview
Altius Talent is partnering with an established, well-regarded air and ocean freight forwarder in the New York metro area. They are growing their account management team and looking for a strong relationship builder to take ownership of key customer accounts.

Position Overview
The Key Account Manager will own and grow a portfolio of key import and export customers. You will be the main point of contact for these accounts. That means making sure shipments move smoothly, solving problems quickly, and finding new ways to expand the business. This role suits someone with a forwarding background who can work comfortably between customers, operations, and carriers.

Key Responsibilities

• Manage and grow a portfolio of key freight forwarding accounts, acting as the primary customer contact
• Build strong customer relationships through regular communication, account reviews, and proactive service
• Coordinate with operations, customs, and carrier partners so shipments are handled accurately and on time
• Prepare and issue rate quotes, and negotiate pricing and service terms with customers
• Monitor shipment status, handle exceptions and delays, and communicate updates to customers
• Find opportunities to expand business with existing accounts, including new lanes, services, and volume
• Work with sales and management on retention, account strategy, and customer feedback
• Keep accurate account records and documentation

Key Skills & Qualifications

• 3–5 years of general freight forwarding experience, gained at a freight forwarder (required)
• Experience in critical logistics is a plus
• Working knowledge of air and ocean freight processes and documentation
• Proven ability to manage customer relationships and resolve issues under pressure
• Strong communication, negotiation, and organizational skills
• Proficiency with Microsoft Office and freight forwarding or TMS systems
• Able to work on-site in Inwood, NY

What’s on Offer

• Base salary of $70,000–$78,000, depending on experience
• Key account ownership with real scope to grow within a respected forwarder
• Stable, collaborative team environment

If this sounds like you, or someone you know, please get in touch with Altius Talent to discuss in confidence.