Key Account Manager

Location: Chicago, IL

About the Role

We are working with a growing international freight forwarding business that is looking to add an experienced Key Account Manager to its commercial team in Chicago.

This is a relationship-focused role, responsible for managing and developing a portfolio of key customers across international freight forwarding. You will work closely with customers to understand their requirements, strengthen existing relationships, identify opportunities for growth, and ensure a high level of service.

Key Responsibilities

• Manage and develop relationships with a portfolio of key customers

• Act as the primary commercial point of contact for assigned accounts

• Build strong, long-term relationships with customers and key decision-makers

• Identify opportunities to increase revenue and expand existing business

• Understand customer supply chain requirements and provide appropriate freight solutions

• Work closely with internal teams to ensure customer requirements are delivered effectively

• Prepare and negotiate pricing, proposals and commercial agreements

• Monitor account performance, revenue and profitability

• Conduct regular customer meetings and business reviews

• Proactively identify and resolve customer issues

• Maintain accurate account activity, opportunities and forecasts within the CRM

• Support customer retention and overall account growth

Requirements

• 3+ years of experience in freight forwarding or international logistics

• Previous experience managing key or strategic customer accounts

• Strong knowledge of international Air & Ocean Freight

• Proven ability to build and maintain senior customer relationships

• Commercially minded with a strong understanding of pricing and profitability

• Excellent communication and negotiation skills

• Strong organizational and account management abilities

• Ability to work effectively with internal operational and commercial teams

• Experience working with a CRM system

The Opportunity

This is a strong opportunity for an experienced freight forwarding professional who enjoys working closely with customers and wants to take ownership of a portfolio of strategic accounts within an international business.

The successful candidate will have the opportunity to make a direct impact on customer retention, revenue growth and the continued development of key accounts.