Key Account Manager
Job Title: Key Account Manager – Export Operations
Location & Job Type: Jamaica, NY | Full-Time, On-Site
Company Overview:
Altius Talent is partnering with a growing international freight forwarding provider with a strong presence in export operations. The company has built a reputation for reliability and service excellence, supporting clients across a wide range of industries with tailored logistics solutions and decades in the game.
Position Overview:
We are seeking a client-focused Key Account Manager to oversee a portfolio of key export accounts out of the Jamaica, NY office. This role sits at the intersection of client relationship management and export operations, ensuring high-value accounts receive consistent, proactive service while working closely with the operations team to guarantee smooth execution of export shipments.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of key export accounts
- Partner closely with export operations teams to ensure shipments are executed accurately and on time
- Monitor account performance, service levels, and shipment status, proactively resolving issues before they escalate
- Conduct regular business reviews with key clients to assess satisfaction and identify growth opportunities
- Ensure compliance with export documentation and regulatory requirements across managed accounts
- Coordinate with sales, pricing, and operations departments to support seamless service delivery
- Identify opportunities to expand service offerings within existing accounts
- Maintain accurate account records and reporting within the company's operating system
Key Skills & Qualifications:
- Minimum 3-5 years of experience in export operations or account management within freight forwarding
- Strong understanding of export documentation, AES filing, and compliance requirements
- Experience with industry systems such as CargoWise, Magaya, or similar platforms
- Excellent relationship-building and client-facing communication skills
- Strong organizational skills with the ability to manage multiple accounts and priorities
- Problem-solving mindset with a proactive approach to client service
What's on Offer:
- Competitive salary, commensurate with experience
- Comprehensive benefits package
- Opportunity to manage high-value accounts within a stable, established logistics organization
- Collaborative environment working closely with operations and sales teams
Interested in learning more? Reach out to discuss this opportunity further.
