Inside Sales & Customer Service Coordinator

Location: Los Angeles, CA
Salary: $50,000 - $60,000 + Benefits

About the Opportunity

Altius Talent is partnering with a well-established international freight forwarder to recruit an Inside Sales & Customer Service Coordinator for their Los Angeles office.

This is an excellent opportunity for someone with experience in freight forwarding who enjoys both sales and operations. The successful candidate will play a key role in winning new business through competitive pricing, supporting existing customers, and ensuring shipments are handled efficiently from quotation through to execution.

Key Responsibilities

Sales & Business Development

• Respond to customer enquiries and prepare competitive freight quotations across Air Freight, Ocean Freight, LTL and FTL services.
• Negotiate spot rates and customised pricing solutions with customers.
• Develop and maintain relationships with new and existing clients.
• Identify opportunities to upsell and cross-sell additional logistics services.
• Convert spot business into long-term customer relationships.

Customer Service & Operations

• Coordinate and initiate shipments with operational teams and logistics partners.
• Ensure bookings are processed accurately and efficiently.
• Resolve shipment issues and proactively communicate with customers to ensure a high level of service.
• Review commercial invoices and import/export documentation for accuracy.
• Liaise with customers, carriers and internal departments to ensure smooth shipment execution.

Requirements

• 2-3 years' experience within freight forwarding in an Inside Sales, Customer Service or Operations role.
• Strong understanding of Air Freight, Ocean Freight, FCL, LTL and FTL services.
• Knowledge of Incoterms and basic customs brokerage procedures.
• Experience using CargoWise.
• Proficient with Microsoft Office and CRM systems.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

What's on Offer?

• Competitive salary of $50,000 - $60,000.
• Health, Dental, Vision and GAP Insurance from Day One.
• 401(k) with 6% employer match after successful completion of the probationary period.
• Two weeks' paid vacation.
• Six personal/sick days annually.
• Opportunity to join a growing international freight forwarding business with excellent long-term career progression.

If you're an experienced freight forwarding professional looking to combine customer service, commercial awareness and operational coordination within a dynamic logistics environment, we'd love to hear from you.