Import Specialist

Import Specialist – Ocean & Air Freight – Charlotte, NC
Import operations, customs clearance, freight forwarding, logistics coordination, NVOCC, Charlotte

About the Company

We’re partnered with a U.S.-based international freight forwarder recognized for its strong global network and commitment to operational excellence. With multiple offices nationwide, this organization provides full-service logistics solutions across air, ocean, and domestic transportation, maintaining a reputation for reliability and personalized service.

About the Role

This role is ideal for a detail-oriented Import Specialist with a passion for smooth, compliant, and timely freight operations. You’ll manage all aspects of import logistics — from pre-alert to final delivery — ensuring accuracy in documentation, communication, and customer service. Working closely with carriers, customs brokers, and clients, you’ll play a key role in keeping international shipments moving seamlessly.

Key Responsibilities

• Coordinate end-to-end import operations via air and ocean

• Manage and review commercial invoices, bills of lading, ISFs, and customs documents

• Communicate daily with customers, overseas agents, and carriers to ensure timely delivery

• Track and trace shipments, resolving exceptions or delays proactively

• Prepare and verify customs clearance documentation in compliance with U.S. regulations

• Maintain accurate data in the TMS and ensure billing accuracy

• Support process improvements to optimize import workflows

Candidate Requirements

• Minimum 2–4 years’ experience in import operations with a freight forwarder or NVOCC

• Solid understanding of U.S. import procedures, HTS classification, and compliance

• Proficient in Cargowise, Magaya, or similar freight software (preferred)

• Strong communication and organizational skills with customer service focus

• Ability to handle multiple shipments and prioritize effectively

• Must be based in or able to commute to Charlotte, NC

What You Can Expect

• Supportive, professional environment with strong leadership

• Exposure to both air and ocean import processes

• Opportunities for advancement into supervisory or key account roles

• Competitive pay, benefits, and a collaborative culture