Import Coordinator

Key Responsibilities

• Coordinate and track air and ocean import shipments (FCL/LCL) from origin to final delivery.

• Review, verify, and process import documentation, including commercial invoices, packing lists, and bills of lading.

• File AMS and ISF entries; work closely with Customs brokers to secure releases.

• Ensure compliance with U.S. Customs regulations and other government agency requirements (FDA, USDA, etc.).

• Arrange delivery with carriers, truckers, and warehouses, ensuring on-time performance.

• Communicate daily with overseas agents, clients, and internal teams regarding shipment status.

• Resolve discrepancies, delays, and issues that arise during the import process.

• Prepare and issue customer invoices and manage billing/revenue recognition.

• Maintain accurate records of shipments and documentation for audit/compliance purposes.

• Provide excellent customer service through timely updates and proactive problem-solving.