Customs Brokerage Manager

About Our Client

Our client is a global freight forwarder providing innovative logistics solutions across air, ocean, and ground transportation. With a strong focus on compliance, customer satisfaction, and operational excellence, they partner with clients in industries such as pharmaceuticals, life sciences, manufacturing, and consumer goods.

They are currently seeking a Customs Brokerage Manager to lead their brokerage team. This role is ideal for a licensed U.S. Customs Broker with a strong background in freight forwarding who thrives in a leadership position and can balance compliance, client service, and operational efficiency in a hybrid work model.

Responsibilities

• Lead the day-to-day operations of the customs brokerage department, ensuring all entries and filings are accurate and compliant with CBP and PGA regulations.

• Supervise and mentor a team of licensed brokers, entry writers, and operations staff, fostering growth and accountability.

• Serve as the escalation point for complex issues, including CF-28/CF-29 responses, PSCs, protests, binding rulings, and other compliance challenges.

• Oversee client onboarding for brokerage services: review POAs, draft SOPs, and establish compliance workflows.

• Collaborate closely with freight forwarding, operations, and account management teams to deliver seamless end-to-end customer solutions.

• Monitor and manage P&L, departmental KPIs, and productivity targets.

• Maintain and enhance compliance programs, including ACE, ISF, AMS, CTPAT, and TSA requirements.

• Provide training, guidance, and regulatory updates to staff and clients on customs matters.

• Partner with carriers, vendors, and government agencies to ensure timely, compliant, and cost-effective movement of goods.

• Lead audit preparation and response for CBP and Partner Government Agencies.