CHB Supervisor

Job Title: Import Customs Brokerage (CHB) Supervisor
 

Location & Job Type: JFK Airport area, New York


Job Type: Full-time, Hybrid (remote and in-office)
 

Company Overview

Altius Talent is partnering with a global supply chain and logistics provider offering freight forwarding, customs brokerage, warehousing, and distribution services. The company is known for a culture of continuous improvement and is looking for a Supervisor to lead its import brokerage team at JFK.

Position Overview

The Import CHB Supervisor oversees the daily operations of the customs brokerage and import team, ensuring import shipments are processed accurately, on time, and in compliance with U.S. Customs and other government regulations. You will lead import staff, drive consistent process execution, and work closely with branch management to meet performance targets and customer expectations. At the JFK facility, the role may also oversee Air BB, NVOCC, and CFS functions.

Key Responsibilities

• Oversee import process flows in compliance with company policy, CBP regulations, and applicable agency requirements
• Support development and implementation of internal SOPs; monitor KPIs for timely cargo recovery, clearance, and handover to brokers
• Ensure accurate, compliant documentation is created, filed, and transmitted to the appropriate government agencies
• Respond to internal, customer, and customs inquiries on classification, duty rates, documentation, and import requirements
• Oversee client data records, including rate agreements, HTS classifications, POAs, IRS data, and Customs Bonds, keeping proprietary systems up to date
• Collaborate with Sales on customer-specific handling procedures and support onboarding of new accounts
• Monitor billing accuracy and timeliness; support account reviews and A/R collections as needed
• Arrange and coordinate transportation, warehousing, and distribution of imported goods; support vendor negotiations when required
• Conduct entry audits to ensure compliance and quality standards are met
• Assist with post-entry functions such as duty drawback, refunds, and issue resolution
• Contribute to monthly reporting for branch management
• Train and onboard new team members, provide ongoing coaching, evaluate performance, and address performance concerns
• Maintain strong working relationships with government agencies on behalf of the company and its customers
• Support audit and compliance programs, including JSOX and internal quality reviews
• Where applicable, supervise daily import activities across Air BB Import, Ocean Import, CHB, and CFS

Key Skills & Qualifications

• 4–6 years of import operations experience (Air and Ocean), including exposure to CHB functions
• Supervisory or lead experience strongly preferred
• High School Diploma or GED required; Associate’s degree preferred
• Customs Brokerage License preferred
• Strong working knowledge of CBP regulations and other import-related compliance requirements
• Familiarity with CFS operations and warehouse processes is a plus
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent communication, leadership, and problem-solving skills
• Proficiency with import systems and databases (proprietary brokerage system experience preferred)

Physical & Environmental Requirements

• Hybrid schedule with in-office presence on scheduled days and for key meetings or events
• Office environment with moderate noise; prolonged sitting and computer work
• Occasional lifting of light items (up to 25 lbs)
• Remote workspace must have reliable internet and be quiet, secure, and ergonomic
• Ability to adapt to changing priorities; occasional travel or off-site meetings (up to 5%)
• PPE may be required in certain environments

What’s on Offer

• Base salary of $73,882 – $94,404, plus eligibility for a bonus program
• Medical, Dental, and Vision starting the 1st of the month following start date
• 401(k) with company match
• 10 days PTO and 7 paid holidays
• Overtime pay eligibility where applicable
• FSA, Life and AD&D insurance, Short and Long Term Disability
• Tuition assistance and commuter benefits

Interested? Reach out to Altius Talent to learn more about this opportunity and confidentially discuss next steps.