Branch Manager - LCB

Job Title: Branch Manager, Boston (Licensed Customs Broker)

Location & Job Type: Boston, MA area | Full-Time

Company Overview
Altius Talent is partnering with an established international freight forwarding and logistics provider with a strong U.S. presence and a global agent network. They are looking for a Branch Manager to lead their Boston operation and drive its next stage of growth.

Position Overview
The Branch Manager has full ownership of the Boston branch, including team leadership, customer service, sales results and profitability. You will work with senior regional and corporate leadership on strategy and goals. The role includes oversight of the Customs Brokerage department, so a U.S. Customs broker’s license is required.

Key Responsibilities

• Lead, motivate and develop the branch team. Hire and train new staff, and run regular performance reviews and action plans.
• Own daily, weekly and monthly reporting, and make sure operations are accurate and timely.
• Oversee the Customs Brokerage department. This covers entry preparation and workflow, compliance with U.S. Customs regulations, and audits of shipment documents.
• Work with the permit holder and Corporate Compliance team on corrective action, and make sure new accounts are onboarded correctly, including POAs and bonds.
• Manage import and export processing systems, including customs software and in-house operational and CRM platforms.
• Own all customer relationships and develop the sales team. Pursue new business, take part in pitches and proposals, and collaborate on RFQs for global accounts.
• Build relationships and negotiate rates with local vendors, including trucking companies, warehouses and ocean carriers.
• Review monthly P/L against budget, update projections and manage the branch to meet or exceed revenue targets. Submit monthly reports to upper management.
• Make sure accruals are recorded on time for a timely monthly close.
• Support overseas offices and agents, responding to requests within 24 hours.
• Find ways to save money by streamlining systems and procedures.
• Take the lead on at least one internal initiative per quarter that improves morale or staff retention.

Key Skills & Qualifications

• Licensed U.S. Customs Broker (required).
• Bachelor’s degree.
• Minimum 10 years’ experience in freight forwarding and/or U.S. Customs management of consumer goods. Beverage sector experience is a major plus.
• Superior knowledge of all NVO functions.
• Strong working knowledge of U.S. Customs brokerage regulations and HTS classification.
• Proven people leadership, with the ability to coach and develop teams.
• Strong P/L ownership, budgeting and forecasting skills.
• Superior communication skills.
• Strong attention to detail, with the ability to prioritize and multitask.

What’s on Offer

• Competitive salary, in line with the market
• Leadership of a branch within an established, globally connected forwarder
• Scope to grow the branch and build your own team
• Close collaboration with senior regional and corporate leadership

Interested? Message me directly for a confidential conversation, or apply with your resume and I’ll be in touch.