Air Import Supervisor

Key responsibilities include:

• Supervise and support a team of 2–10 import specialists

• Coordinate daily air import operations and workflow planning

• Maintain customer and vendor communication to ensure shipment movement and customs clearance

• Review and audit documentation for accuracy and compliance

• Prepare quotations and oversee invoicing processes

• Develop and maintain SOPs and customer profiles

• Implement operational improvements and cost-reduction initiatives

• Monitor service performance and reporting requirements

• Partner with branch leadership on staffing, performance management and training

• Ensure adherence to regulatory and company compliance standards

What We’re Looking For

Experience

• 2–5 years air import freight forwarding experience

• Previous team lead or supervisory exposure preferred

Skills

• Strong operational knowledge of import procedures and documentation

• Comfortable dealing with customers and vendors directly

• Ability to problem-solve in fast-moving logistics environments

• Strong organisational and communication skills

• Able to review financials, rates and operational data accurately