Air Import Operator

Job Title: Air Import Operator

Location & Job Type: Jamaica, Queens, NY | Full-Time, On-Site

Company Overview
Altius Talent is partnering with an established international freight forwarder specializing in air freight for a diverse base of importers and exporters. Its Queens-based team is looking to add an experienced Air Import Operator to support growing inbound volume.

Position Overview
The Air Import Operator manages the full inbound air freight cycle from arrival notice to final delivery. You will coordinate with airlines, overseas agents, customs brokers, truckers, and customers to keep shipments moving and compliant. This role suits someone who is detail-oriented, comfortable with time-sensitive freight, and skilled at communicating clearly under pressure.

Key Responsibilities

• Process inbound air shipments from pre-alert through delivery, including MAWB/HAWB review and file setup
• Track cargo with airlines and handling agents, and monitor flight arrivals, manifest status, and release
• Prepare and distribute arrival notices and delivery instructions to customers
• Coordinate customs clearance with brokers, including entry documentation, and follow up on holds or exams
• Arrange pickup and delivery with truckers and airport warehouses, including appointments and proof of delivery
• Reconcile airline and third-party charges and prepare invoices accurately and on time
• Communicate proactively with overseas agents, customers, and internal teams on status and exceptions
• Resolve discrepancies such as shortages, damages, and documentation errors, and escalate when needed
• Maintain accurate, organized shipment files in the company's system

Key Skills & Qualifications

• 2+ years of air import operations experience at a freight forwarder or logistics provider
• Working knowledge of AWB/HAWB documentation, airline and airport processes (JFK experience a plus), and U.S. customs clearance basics
• Familiarity with Incoterms, HTS classification, and CBP requirements
• Experience with a forwarding system such as CargoWise (or similar) preferred
• Strong organizational skills with the ability to manage multiple time-sensitive files at once
• Clear written and verbal communication skills
• Proficiency with Microsoft Office, especially Excel and Outlook
• Ability to work on-site in Jamaica, Queens

What's on Offer

• Base salary of $60,000 – $70,000, depending on experience
• Full-time, on-site role with a stable, established forwarder
• Health benefits and paid time off (details to be confirmed)
• Opportunity to grow within a collaborative operations team

Interested? Reach out to Altius Talent to learn more and to be considered for this opportunity.