Key Responsibilities
- Coordinate day-to-day air export shipments from booking through final delivery.
- Communicate with clients, carriers, warehouse staff, and overseas agents to ensure shipment requirements are met.
- Prepare and process all necessary export documentation, including commercial invoices, air waybills (AWB), export declarations, and AES filings.
- Book air freight space with carriers and consolidate shipments when needed.
- Monitor transit schedules, track cargo status, and provide timely updates to clients.
- Ensure compliance with international trade regulations, TSA guidelines, and internal company policies.
- Resolve shipment issues such as delays, documentation errors, and customs holds promptly and professionally.
- Maintain accurate records and data entry in the company’s transportation management system (TMS).
- Support billing and cost control by ensuring accurate invoicing and file closure.