Air & Ocean Export Specialist

Air & Ocean Export Specialist — Charlotte, NC

About the Company

A well-established, family-owned international freight forwarder with decades of experience in U.S. import and export logistics. Operating multiple offices across major U.S. gateways, they offer a comprehensive one-stop-shop for air, ocean, trucking, and warehousing recognised for a high-touch, people-first service model and a team with a wealth of industry experience.

The Role

The Charlotte office is seeking an experienced Air & Ocean Export Specialist to manage end-to-end export operations across both air and ocean modes. This is a hands-on operational role within a collaborative team that takes pride in responsive, personalised service.

Key Responsibilities

• Coordinate and manage air export shipments including booking, documentation (AWBs, EEI/AES filings, SLIs), and airline communication
• Handle ocean export operations including FCL and LCL bookings, BL issuance, VGM filings, and carrier coordination
• Prepare and review all export documentation ensuring compliance with U.S. export regulations (EAR/ITAR awareness a plus)
• Communicate directly with shipper clients, providing shipment updates and proactive exception management
• Liaise with trucking, warehouse, and overseas agent partners to ensure seamless cargo movement
• Track shipments and provide timely status updates through internal systems
• Support customer onboarding and rate quoting as needed
• Ensure compliance with TSA, CBP, and carrier regulations

Requirements

• Minimum 2–3 years of hands-on air and/or ocean export experience within a freight forwarding or NVOCC environment
• Working knowledge of AES/EEI filing and U.S. export compliance requirements
• Familiarity with industry systems (CargoWise, Magaya, or similar TMS preferred)
• Strong understanding of Incoterms, documentation flows, and carrier/airline relationships
• Excellent communication skills — this company operates on real people, real solutions; no automated handoffs
• Detail-oriented, organised, and capable of managing a high-volume shipment desk
• Experience with both domestic and international trade lanes a plus

What's on Offer

• Established, stable employer with 35+ years in the market and a strong national footprint
• Charlotte office with access to a broad national and global agent network
• Supportive, team-oriented culture with direct access to experienced colleagues
• Competitive compensation commensurate with experience